Copyright © 2017

HelenWhiteDesign

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BESPOKE ARTWORK

MADE BY THE SUN

FAQ

HOW LONG WILL MY ORDER TAKE?

 

We aim to respond to your initial order enquiry and send your artwork proof within 3 working days, thereafter please allow 5-7 working days from your payment until delivery.

 

POSTAGE & DELIVERY

 

UK P&P is free. International postage is available on request.

 

Your unframed print will be wrapped in acid free tissue paper and carefully rolled inside a sturdy cardboard tube for postage. Delivery is by Royal Mail.

 

FRAMING

 

We are unable to offer a framing service due to the high cost of postage and the risk of damage in transit.

 

The prints measure 40x50cm, a standard frame size widely available from both online retailers and high street picture framers. We recommend that your print is unmounted to display at its best.

 

HOW DO I PAY?

 

Payments are made safely and securely using Paypal. You can pay with any major debit or credit card and you do not need a Paypal account in order to make a payment.

 

A Paypal invoice will be emailed to you on approval of your artwork proof once you are ready to proceed with your order.

 

RETURNS, REFUNDS AND EXCHANGES

 

The prints are bespoke and therefore we are unable to refund or exchange unless we have made a mistake, or the print is faulty or damaged in transit.

 

An artwork proof will be emailed to you with no obligation. Please ensure that you check this thoroughly before you agree to proceed and send your payment. We are not able to accept liability for any errors after you have accepted your proof, unless we have made a mistake during production.

 

If there has been an error or you are unhappy with the print that you receive for any reason, please contact us within 7 days of delivery and we will do our best to put things right.

 

If an item arrives damaged in transit please inform us within 48 hours of receipt in order that a replacement can be sent. We may ask you for a photograph of any damage in order that a claim can be made from Royal Mail.

 

VAT

 

All prices quoted on this site are inclusive of VAT.

 

FURTHER INFORMATION

 

If your question has not been answered, please see our terms and conditions or feel free to contact us: helen@helenwhitedesign.com